Senior IT Analyst

Overview

Sentara Health is seeking a highly analytical and technically skilled Senior IT Analyst to support and enhance critical Health Plan and Case Management systems. This role serves as a key liaison between business stakeholders, Case Management leadership, and technical teams to design, develop, and optimize data solutions that improve operational efficiency and member outcomes.

The Senior IT Analyst will leverage expertise in SQL development, ETL processes, reporting, and application support to deliver scalable business solutions. Responsibilities include analyzing business requirements, creating and maintaining complex SQL code and SSIS packages, supporting application enhancements, automating processes, and ensuring data integrity across systems. The ideal candidate will possess strong Health Plan and Case Management knowledge, experience working with JIVA or similar care management platforms, and the ability to translate business needs into effective technical solutions.

Key Responsibilities

  • Develop, maintain, and optimize SQL-based solutions to support business operations and reporting needs.
  • Design and support ETL processes and SSIS package development for data integration initiatives.
  • Analyze business and clinical requirements and recommend technology solutions to improve efficiency and reduce operational costs.
  • Collaborate closely with Case Management leadership and business stakeholders to support workflows, case assignment processes, and operational improvements.
  • Support software application enhancements, upgrades, testing, and implementation activities.
  • Create and execute test plans, document test results, and ensure quality delivery of system changes.
  • Troubleshoot application and data-related issues and participate in incident, problem, and change management activities.
  • Identify opportunities for automation and process improvements using SQL, Python, and related technologies.
  • Coordinate project activities related to system enhancements and application releases.
  • Provide production support and serve as a technical resource for end users and cross-functional teams.

Education

  • Bachelor's Degree in Information Technology, Computer Science, Healthcare Informatics, Business Analytics, or a related field (Preferred)
  • 5+ years of relevant experience with a degree may be accepted in lieu of advanced education requirements
  • 7+ years of relevant experience without a degree

Certification/Licensure

  • No specific certification or licensure requirements

Experience

  • Five (5) years of Health Plan IT experience required.
  • Extensive experience developing and optimizing complex SQL queries, stored procedures, and database solutions.
  • Experience designing, developing, and maintaining ETL processes and SSIS packages.
  • Strong understanding of Case Management, Care Management, and Health Plan operations.
  • Experience partnering with business leaders to gather requirements, define solutions, and support operational initiatives.
  • Experience supporting application enhancements, automation projects, system upgrades, and production support activities.
  • Knowledge of JIVA Care Management platform strongly preferred.
  • Python programming experience for automation and process improvement strongly preferred.
  • Experience with software testing, change management, incident management, and production support.

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission – “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet® recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as “America’s Best-In-State Employer” (2024), “Best Employer for Veterans” (2022, 2023), and “Best Employer for Women” (2020), and named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018).

Learn more

A woman smiling as a healthcare worker helps her with arm exercises in a bright, sunlit room.
A woman smiling as a healthcare worker helps her with arm exercises in a bright, sunlit room.
A woman smiling as a healthcare worker helps her with arm exercises in a bright, sunlit room.

Our Culture

At Sentara, our differences are our strengths. The unique backgrounds, skills, and experiences that each Sentara colleague brings to work make Sentara special and allow us to deliver excellent service and care to our patients, members, and communities.

Our Benefits

We are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Two female doctors in lab coats smiling and chatting in a hospital hallway.
Two female doctors in lab coats smiling and chatting in a hospital hallway.
Two female doctors in lab coats smiling and chatting in a hospital hallway.
Two nurses in scrubs smiling and chatting during a break, one holding a coffee cup in a bright hospital setting.
Two nurses in scrubs smiling and chatting during a break, one holding a coffee cup in a bright hospital setting.

The Sentara Nursing Experience

Making a meaningful impact on health requires compassion, dedication, continuous learning, teamwork and collaboration. At Sentara, we also recognize that in valuing the professional and personal well-being of our nurses, we build a stronger, more supportive workplace for our nurses. And that’s making us healthier from the inside out. These principles unite our nurses across various roles and locations.

Two nurses in scrubs smiling and chatting during a break, one holding a coffee cup in a bright hospital setting.
Surgical assistant in scrubs and mask operates medical monitor in an operating room with other staff in the background.

The Sentara Clinical Experience

No matter where you choose to join us, in an inpatient or outpatient setting, you will be part of an interdisciplinary Clinical team passionate about quality care and patient safety. You will have access to the tools and technologies you need to succeed and the chance to learn and grow through training and educational programs so you can advance your career as a Clinical professional.

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The Sentara Support Services Experience

Each day, the Sentara Support Services team helps improve healthcare at more than 300 Virginia and Northeastern North Carolina sites. We perform various patient care activities, provide multiple services, and handle administrative functions that support our patients and their families. These vital functions include assisting the medical team in all aspects of medical care, such as treatments, procedures, and diagnostic and laboratory testing.

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The Medical Group Experience

As part of Sentara Health, Sentara Medical Group providers have diverse opportunities across regions and inpatient and outpatient locations. For those providers based in one of 12 hospitals, we have close working relationships with the administration, ensuring a collegial and collaborative environment where all can come together around shared initiatives.

Guided by a dedicated board of providers, Sentara Medical Group not only offers leadership opportunities for its providers but also underscores the group’s crucial role in fulfilling Sentara’s overarching mission to meet the needs of our diverse patient populations, some of our most vulnerable communities. Our physicians and APPs enjoy opportunities for both personal and professional career growth through a network of resources aimed to cultivate an environment suitable for a lifelong career home.

Your Perspective Matters

Nurses are the heartbeat of our exceptional team. Our approach empowers nurses to actively participate in decision-making. Our nurses have a stake in shaping their workplace as well as their own career growth; one of the benefits of our focus on supporting and valuing team members. This framework encompasses our nursing mission, vision, values, philosophy, and the essential elements of our Professional Practice Model.

This image illustrates the Sentara Nursing Professional Practice Model. Read more about it on The Sentara Nurse Experience page.

Visual representation of the Sentara Nursing Professional Practice Model.

We Are an Equal Opportunity Employer

Sentara Health is an Equal Opportunity Employer committed to the hiring, advancement, and fair treatment of every individual. Sentara and its affiliates do not discriminate against any individual or group of individuals on the basis of race, color, religion, ancestry, national origin, marital status, age, sex, sexual orientation, gender identity or expression, genetic information, physical or mental disability, pregnancy, medical condition, veteran status or any other legally protected characteristics.

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We Are an Equal Opportunity Employer

Sentara Health is an Equal Opportunity Employer committed to the hiring, advancement, and fair treatment of every individual. Sentara and its affiliates do not discriminate against any individual or group of individuals on the basis of race, color, religion, ancestry, national origin, marital status, age, sex, sexual orientation, gender identity or expression, genetic information, physical or mental disability, pregnancy, medical condition, veteran status or any other legally protected characteristics.

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