Job Overview

Sentara is hiring a Business System Analyst

This position is fully remote.

Work Location:

Remote opportunities available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming

Overview

The Business Systems Analyst is responsible for supporting the accuracy, quality, and integrity of benefit plan data and documents within the Simplify Benefits1 platform. This role focuses on quality assurance, data validation, testing, reporting, and process improvement to ensure accurate, compliant, and efficient benefit document production.

The analyst partners with business stakeholders, technical teams, and vendors to validate system outputs, resolve issues, support system enhancements, and develop tools and processes that improve operational efficiency, scalability, and accuracy.

Essential Duties and Responsibilities

Quality Assurance & Data Validation

  • Perform quality assurance testing and validation to ensure benefit plan data, documents, and system outputs are accurate, complete, compliant, and delivered within established deadlines.
  • Investigate data discrepancies, defects, and process issues; support root cause analysis and issue resolution.
  • Validate system changes, enhancements, and configurations prior to implementation.
  • Participate in user acceptance testing (UAT), regression testing, and production validation activities.
  • Monitor deliverables and proactively manage priorities to meet project timelines and business commitments.

Business Systems Support

  • Support the administration, maintenance, and enhancement of Simplify Benefits1 and related business applications.
  • Gather, document, and analyze business requirements and operational processes.
  • Maintain process documentation, validation procedures, and standard operating procedures.
  • Monitor data integrity and support issue resolution across business systems.

Process Improvement, Reporting & Tool Development

  • Identify and implement improvements that enhance efficiency, quality, accuracy, and scalability.
  • Develop and maintain validation tools, reports, dashboards, templates, and other operational resources.
  • Support automation initiatives and continuous improvement efforts.
  • Analyze data, identify trends, and support routine and ad hoc reporting needs.

Cross-Functional Collaboration

  • Partner with Product, Sales, Operations, Compliance, IT, vendors, and other stakeholders to support business initiatives.
  • Maintain centralized documentation and promote knowledge sharing across teams.
  • Support projects involving system enhancements, testing, data management, reporting, and document production.
  • Perform additional business systems, quality assurance, reporting, and operational responsibilities as assigned.

Education

  • High School Grad or equivalent (Required)

Certification/Licensure

  • No specific certification or licensure requirements

Experience

  • 2 years of relevant experience in business systems analysis, quality assurance, testing, reporting, data analysis, or a related field (Required).
  • Experience supporting business applications and operational processes.
  • Experience with system testing, data validation, or quality assurance preferred.
  • Healthcare, insurance, benefits administration, or other regulated industry experience preferred.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent attention to detail and commitment to data accuracy.
  • Ability to manage multiple priorities, meet deadlines, and deliver high-quality results in a fast-paced environment.
  • Experience with Microsoft Excel and data analysis tools.
  • Strong written and verbal communication skills.
  • Ability to collaborate effectively with business and technical teams.
  • Experience developing reports, validation tools, and process documentation.

Preferred Qualifications

  • Experience supporting benefits administration, benefit plan documents, or insurance-related systems.
  • Experience with Simplify Benefits1 or similar benefits administration platforms.
  • Knowledge of quality assurance methodologies and testing practices.
  • Experience with Salesforce, SQL, HTML, reporting tools, or automation solutions.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full-Time employment is: $61,235.20 – $102,065.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Talroo health plan, IT, Simplify Benefits 1, Salesforce, SQL, HTML, reporting tools, automation solutions, Quality assurance, benefits administration, benefit plan document, benefit plan documentation

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission – “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet® recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as “America’s Best-In-State Employer” (2024), “Best Employer for Veterans” (2022, 2023), and “Best Employer for Women” (2020), and named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018).

Learn more

A woman smiling as a healthcare worker helps her with arm exercises in a bright, sunlit room.
A woman smiling as a healthcare worker helps her with arm exercises in a bright, sunlit room.
A woman smiling as a healthcare worker helps her with arm exercises in a bright, sunlit room.

Our Culture

At Sentara, our differences are our strengths. The unique backgrounds, skills, and experiences that each Sentara colleague brings to work make Sentara special and allow us to deliver excellent service and care to our patients, members, and communities.

Our Benefits

We are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Two female doctors in lab coats smiling and chatting in a hospital hallway.
Two female doctors in lab coats smiling and chatting in a hospital hallway.
Two female doctors in lab coats smiling and chatting in a hospital hallway.
Two nurses in scrubs smiling and chatting during a break, one holding a coffee cup in a bright hospital setting.
Two nurses in scrubs smiling and chatting during a break, one holding a coffee cup in a bright hospital setting.

The Sentara Nursing Experience

Making a meaningful impact on health requires compassion, dedication, continuous learning, teamwork and collaboration. At Sentara, we also recognize that in valuing the professional and personal well-being of our nurses, we build a stronger, more supportive workplace for our nurses. And that’s making us healthier from the inside out. These principles unite our nurses across various roles and locations.

Two nurses in scrubs smiling and chatting during a break, one holding a coffee cup in a bright hospital setting.
Surgical assistant in scrubs and mask operates medical monitor in an operating room with other staff in the background.

The Sentara Clinical Experience

No matter where you choose to join us, in an inpatient or outpatient setting, you will be part of an interdisciplinary Clinical team passionate about quality care and patient safety. You will have access to the tools and technologies you need to succeed and the chance to learn and grow through training and educational programs so you can advance your career as a Clinical professional.

Smiling healthcare worker assists a male patient at a clinic front desk while another nurse works in the background.

The Sentara Support Services Experience

Each day, the Sentara Support Services team helps improve healthcare at more than 300 Virginia and Northeastern North Carolina sites. We perform various patient care activities, provide multiple services, and handle administrative functions that support our patients and their families. These vital functions include assisting the medical team in all aspects of medical care, such as treatments, procedures, and diagnostic and laboratory testing.

Smiling medical professionals in scrubs and a lab coat sitting at a table.

The Medical Group Experience

As part of Sentara Health, Sentara Medical Group providers have diverse opportunities across regions and inpatient and outpatient locations. For those providers based in one of 12 hospitals, we have close working relationships with the administration, ensuring a collegial and collaborative environment where all can come together around shared initiatives.

Guided by a dedicated board of providers, Sentara Medical Group not only offers leadership opportunities for its providers but also underscores the group’s crucial role in fulfilling Sentara’s overarching mission to meet the needs of our diverse patient populations, some of our most vulnerable communities. Our physicians and APPs enjoy opportunities for both personal and professional career growth through a network of resources aimed to cultivate an environment suitable for a lifelong career home.

Your Perspective Matters

Nurses are the heartbeat of our exceptional team. Our approach empowers nurses to actively participate in decision-making. Our nurses have a stake in shaping their workplace as well as their own career growth; one of the benefits of our focus on supporting and valuing team members. This framework encompasses our nursing mission, vision, values, philosophy, and the essential elements of our Professional Practice Model.

This image illustrates the Sentara Nursing Professional Practice Model. Read more about it on The Sentara Nurse Experience page.

Visual representation of the Sentara Nursing Professional Practice Model.

We Are an Equal Opportunity Employer

Sentara Health is an Equal Opportunity Employer committed to the hiring, advancement, and fair treatment of every individual. Sentara and its affiliates do not discriminate against any individual or group of individuals on the basis of race, color, religion, ancestry, national origin, marital status, age, sex, sexual orientation, gender identity or expression, genetic information, physical or mental disability, pregnancy, medical condition, veteran status or any other legally protected characteristics.

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We Are an Equal Opportunity Employer

Sentara Health is an Equal Opportunity Employer committed to the hiring, advancement, and fair treatment of every individual. Sentara and its affiliates do not discriminate against any individual or group of individuals on the basis of race, color, religion, ancestry, national origin, marital status, age, sex, sexual orientation, gender identity or expression, genetic information, physical or mental disability, pregnancy, medical condition, veteran status or any other legally protected characteristics.

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