Overview

The Practice Manager I, Urgent Care is responsible for the daily operations of one urgent care practice, ensuring high-quality patient care and overall efficiency. This role involves direct patient care, supervision of clinical and administrative staff, and the implementation of policies and procedures to optimize workflows, patient satisfaction, and financial performance.

Performs clinical functions while helping to ensure that the practice provides the highest quality of patient care and patient experience. Provides overall supervision of staff and oversight of all aspects of operations including customer service, budget, risk management, and compliance with organizational and urgent care/ambulatory care policies, regulations, and standards of care. Responsible for the hiring, onboarding, and training of all non-provider staff. Accountable for personally monitoring and engaging team members and other resources to improve financial performance, quality, patient experience, and team member performance.

Acute or walk-in care experience such as urgent care/emergency department experience preferred.  BLS must be obtained with 90 days of hire.

Education

HS Diploma Required

Certification/Licensure

None Required

Experience

1 year of leadership experience required

2 years of clinical experience required