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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
Overview
Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT IT help desk support team.
This is a hybrid position with the potential for remote work, open to candidates residing in Sentara-approved telework states (listed below).
The standard shift is 10:00 AM to 8:30 PM EST , 4 days a week (10-hour shifts)
This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.
The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will
analyze system performance and proactively identify any potential issues.
The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.
Education
Bachelor’s Degree Preferred
Certification/Licensure
No specific certification or licensure requirements
Experience
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Experience providing technical support in a call center environment
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Strong troubleshooting skills for hardware, software, and basic networking issues
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Ability to clearly explain technical solutions to non-technical users
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Proficiency in documenting tickets, solving complex issues and escalating issues when needed
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Customer-focused with the ability to handle high-volume inbound calls
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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