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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Must be available to start on 09/08/2025.
Position Status: Full-time, Day Shift
Position Location: Remote ONLY in Virginia and North Carolina. You must be located near a Sentara hospital or hub and must be able to travel on-site if you are have having connectivity issues.
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Sentara Independence – Virginia Beach, VA
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Sentara Albemarle Medical Center – Elizabeth City, North Carolina
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Sentara Careplex Hospital – Hampton. VA
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Sentara Williamsburg Regional Medical Center – Williamsburg, VA
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Sentara Northern Virginia Medical Center – Woodbridge, VA
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Rockingham Atrium – Harrisonburg, VA
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Sentara Halifax Regional Hospital – South Boston, VA
Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM
Overview
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
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High school diploma or equivalent Required
Certification/Licensure
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No specific certification or licensure requirements
Experience
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Two years of customer service experience Required
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Previous data entry experience Required
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Experience in a high volume call center Preferred
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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