Full-Time, Days

The Receptionist for the Sentara Brock Cancer Center functions in a multi-disciplinary environment that requires the application of excellent customer service skills to all internal and external customers, vendors, visitors, and patients. Communicates information, trains and leads volunteers and students (as applicable by department), and redirects inquiries as appropriate utilizing applicable office equipment and resources. Performs various clerical duties as assigned.

The receptionist has the ability to communicate effectively with individuals of varied backgrounds, ages, ethnicities, education and experience levels. Ability to communicate in a work environment with frequent interruptions. Displays high level of initiative and utilizes independent judgment routinely. Guest Services/Volunteer Services Receptionist monitors volunteers, provides applicable information to volunteers to ensure sharing of correct information to visitors, confirms supplies are available at desk, and checks department schedule to guarantee coverage. Operating Room (OR) Receptionist works to efficiently coordinate all scheduling of procedures, provides notifications and changes to appropriate staff, and collects necessary demographics to ensure maximum utilization of OR resources while ensuring provider and patient needs are met.

The Receptionist for the Brock Cancer Center is an integral part of the patient/family experience as well as the safety/security plan for the center. The receptionist provides wayfinding assistance, wheelchair assistance, support to security, etc.

Education
HS – High School Grad or Equivalent

Certification/Licensure
No specific certification or licensure requirements

Experience

1 year of administrative experience required

1 year of clerical preferred

1 year of healthcare preferred  

Keywords: Receptionist, secretary, administrative, customer service, healthcare, admin