Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
When you join Sentara, you support our goal to provide excellence in patient care. No matter what your individual position, you are part of a bigger team committed to improving the future of healthcare. Each day here is another opportunity to learn, grow and become better at what you do.
~Full Time and Day shift~
Monday-Friday
The position will be hybrid – remote with onsite training requirements or when there is a business need.
Responsibilities:
Scheduling outpatient rehab therapy appointments for patients based on physician orders.
Obtaining information required for scheduling, verifying patient information, and completing patient registrations.
Managing a high volume of phone calls continuously during a given shift while maintaining a superior level of attention to detail
Engaging with patients and team members in a professional manner while providing exceptional customer service in a fast-paced environment
Minimum Qualifications:
Transferrable skills (i.e., 1 year or more in a call center environment)
One year experience with medical insurance in a hospital or physician's office
One year experience in a healthcare environment
Completion of healthcare related certificate program.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
License/Certification
Education
Experience
Skills
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
