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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
Sentara Health is looking for a Senior IT analyst to join our team !
The Senior IT Analyst is responsible for the day-to-day support, maintenance, and optimization of video conferencing systems and associated IT infrastructure across the enterprise.
This role involves working directly with vendors to troubleshoot and support newly installed systems at Sentara Park and and enterprise communication networks within the Sentara environment
The analyst will also provide cross-functional support for any network-related communication issues.
Key Responsibilities:
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Provide technical support and troubleshooting for video conferencing and voice communication systems
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Coordinate with vendors to support new system installations and resolve issues
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Manage software upgrades, enhancements, and patches
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Conduct workflow assessments and evaluate system optimization opportunities
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Document test plans, results, and issue resolution
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Participate in change, incident, and service request management
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Communicate system updates and enhancements to stakeholders
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Provide on-call support for communication-related application issues
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Support small projects and contribute to cross-functional implementation planning
Education
5+ years of relevant experience with a degree
7+ years of relevant experience without a degree
Certification/Licensure
- No specific certification or licensure requirements
Experience
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Background in video conferencing, telecom systems, or enterprise communication networks
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Strong troubleshooting and vendor coordination experience
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Ability to work independently with limited supervision
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Experience supporting large, multi-location enterprises preferred.
Preferred:
- Experience supporting video/voice systems in a healthcare or similar regulated environment
- Familiarity with communication infrastructure tools used across Sentara
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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