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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
Sentara Norfolk General Hospital is seeking a Full-time, Evening Shift, Patient Advocate for Guest Services.
Full-time, Evening Shift – Evening Shift from 1130 a.m. to 8 p.m. and One Weekend Day, or Rotating every other weekend from 10 a.m. to 4 p.m.
The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.
Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.
Education
- High School Diploma or Equivalent (Required)
- Bachelor's Degree (Preferred)
Experience
- 2 years of customer service experience (Required)
- Microsoft Office Experience (Preferred)
Keywords: Patient Advocate, Customer Service
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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