Overview

The Patient Access Rep Reference Lab is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provide the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Two years of customer service and/or data entry experience required. Six months of previous healthcare experience a plus. Associate's or Bachelor's degree can be considered in lieu of two years of experience.

Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred. Interpersonal skills necessary in order to successfully gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. Demonstrated proficiency in computer keyboarding skills required.

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Education

• High School Diploma or equivalent

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Two years of customer service and/or 2 years data entry experience required.
• Six months of previous healthcare experience a plus.
• Associate's or Bachelor's degree can be considered in lieu of two years of experience.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to successfully gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrated proficiency in computer keyboarding skills required.