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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
Sentara health is looking for an EPIC Scheduling Optimization Specialist to join our team !
The EPIC Scheduling Optimization Specialist is responsible for the development, maintenance, optimization, and governance of provider, resource, and departmental scheduling tools within the Epic platform, including templates and decision trees. This role ensures consistency, accuracy, and operational alignment of scheduling structures across all departments, supporting access to care, productivity targets, and overall patient experience.
The Specialist collaborates closely with Ambulatory Services Division leadership, operations, project management, and IT teams to ensure standard work is developed, implemented, and sustained. The role requires strong analytical skills, Epic system expertise, and a passion for improving access operations through innovative and data-driven solutions.
Key Responsibilities
- Build, maintain, and troubleshoot Epic scheduling templates, visit types, modifiers, and decision trees.
- Support daily Epic scheduling configuration needs across ambulatory departments.
- Collaborate with clinical and operational leaders to align scheduling strategies and resolve build issues.
- Fulfill template and decision tree requests while educating users on best practices.
- Analyze scheduling data to identify trends, root causes, and recommend improvements.
- Lead provider onboarding/offboarding projects and optimize template utilization and access.
- Deliver training sessions and create user documentation (e.g., tip sheets, guides).
- Partner with IS and Epic teams to test and implement system changes.
- Use Epic reporting tools, Power BI, Excel, and Tableau for data-driven insights.
- Support onboarding efforts to ensure scheduling standards are applied consistently.
- Drive continuous improvement in scheduling build quality and turnaround times.
Education:
High school Diploma required
Certification/Licensure :
Epic Cadence Certification (must be obtained within 1 year of hire)
Experience
Required Experience and Skills:
- 3 years of direct experience working with Epic scheduling templates and decision tree configurations required
- Experience building and maintaining Epic scheduling templates, visit types, modifiers, and decision trees
- Strong ability to troubleshoot and support Epic scheduling configuration across ambulatory settings
- Proven collaboration with clinical and operational leaders to align scheduling strategy and resolve issues
- Ability to analyze scheduling data to identify trends and recommend improvements
- Skilled in conducting end-user training and creating supporting documentation
- Proficiency in Epic reporting tools and Microsoft Excel
Preferred Skills:
- Experience with provider onboarding/offboarding and automated workflow design in Epic
- Familiarity with Power BI and Tableau for generating scheduling insights
- Experience partnering with IS and Epic technical teams on system enhancements
- Knowledge of Sentara’s scheduling standards or equivalent healthcare system processes
- Background in continuous improvement efforts focused on build quality and turnaround time
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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