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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
We are seeking a Web and Contact Center Representative to join our team at Sentara.
In this role, you will respond to community-based inbound calls and web inquiries, providing information and services through Sentara’s web and interactive call center platforms. You will deliver exceptional customer service by offering accurate, timely, and helpful information to consumers.
The representative will also produce and maintain tracking and monitoring reports, ensure data accuracy and accessibility, and manage consumer databases to support efficient operations.
This is a full-time remote position that requires reliability, dependability, and a commitment to maintaining your assigned work shift.
Healthcare setting experience is preferred for this position.
Education
High School Graduate or Equivalent (Required)
Certification/Licensure
No specific certification or licensure requirements
Experience
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Minimum 3 years of call center experience (required)
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Experience handling community-based inbound calls (preferred)
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Prior work experience in a healthcare setting (preferred)
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Proficiency with data entry and maintaining accurate consumer databases
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Experience producing tracking, monitoring, and performance reports
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Strong written and verbal communication skills with a customer-focused approach
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Reliable and dependable with consistent attendance and adherence to assigned work shift
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Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$17.31 – $28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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