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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
Sentara is hiring a TEMPORARY Customer Service Representative for the Laboratory Billing Services Department.
*Estimated 4-6 month temporary assignment.
Minimum Requirements:
*High School Diploma or equivalent
*One year of healthcare experience.
*Experience with medical insurance in a hospital or physician's office setting, specifically Laboratory registration and insurance verification preferred
*EPIC EMR experience preferred
*Data entry skills
*Must be available for hire within two weeks
The position is located in Norfolk, VA or could be remote – work from home is available only in these states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming
This is a Temp full-time day shift position Mon-Fri between the hours of 7:00am-6:30pm est.
Responsibilities:
Primarily responsible for data entry of Laboratory Requisitions, insurance verification, and medical record reconciliation.
Provide quality service and customer satisfaction through effective communication and education.
Responsible for all areas of customer service as it pertains to research and resolution of lab orders.
High volume of data entry within computerized EPIC EMR system.
Accountable for accurately and completely obtaining required information in the verification process, ensuring the correct patient and procedure requested, and diagnosis codes.
Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: Talroo-Allied Health, Monster, LinkedIn, healthcare administrative, CSR, customer service representative, insurance verification, claim, EPIC, lab, laboratory, patient intake, registration, order entry, excel, patient access, Hampton Roads, Virginia Beach, Norfolk, Chesapeake, Suffolk, Elizabeth City, Hampton, Portsmouth
Culture In Action
At Sentara, our differences are our strengths. The unique backgrounds, skills, and experiences that each Sentara colleague brings to work are what make Sentara special and what allows us to deliver excellent service and care to our patients, members, and communities.
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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